Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is happy! Easy, beautiful! It is sewn of course so-so, the threads in some places stick out, but for 800 re-norms we have a breast-65 cm, neck-40. Took 4XL, sits freely, you can even sew a little, but better freely than butt. In general, the purchase is satisfied, thank you to the store!
A good waistcoat, soft, turned out to be a little bit big, but not critical, went less than a month.
Delivered earlier for two weeks, the size approached perfectly. Warm and light. Super. Thank you very much. Recommend.
Love these coats. We have 3 of them and live in Canada where the winters can be very cold.
بارد جدا صدرية! مشرق و لينة ، في النيون الأخضر الكلب هو جيدا مرئية في الشفق!
كان ثلاثة أسابيع. وصف بالضبط. على بلدي البسيطة القلطي XL جاء. سنقوم خلعه. شكرا لك.
It's the 2nd coat that I've ordered, and it's just WONDERFUL !!
The order went about a month, everything is fine, the main size approached, ordered for the Stafa, sewn neatly, buttons in place, I recommend to buy, thank you very much for
Yakyust المعايير ، rosemer لم يذهب بعيدا ، العظمة
6xl perfect for dobermann
It's already our other vest, is super
Many thanks, excellent goods and fast delivery, My Frenchman (Bordos 62 kg) is very satisfied. soft, warm jacket 7XL is too big, but very comfortable! I recommend the product and the manufacturer!!!!! Many thanks to the delivery!!!!
جميلة جدا
Very good option for autumn or not very cold winter.
Exactly like it looks. choose the exact size, item is a little flexible
أحب ذلك كثيرا. الكمال حجم
نحن اقترب ، وتم اختيار وفقا لوصف
كبيرة! مخيط بدقة. 4XL مثالي السبت على الكلب مع الصدر حجم 66 سنتيمتر. Delivery هو حظة تقريبا)
Very good quality ordered 6x, thanks satisfied with the order
محبو موسيقى الجاز 43 ، kg الكمال حتى ، شيء كبير
Excellent warm jacket, 8-9 kg Jack Russell XL is excellent.
Trishki the great behind the rosemer, demand a Bulo to take on a rosemer mended for amstafa 23 kg.
Amazing and wonderful product. Same as in the picture. Thanks store
Super fast shipping The dog jacket looks great and good quality overall. Hope buttons will last long time.
بولي pitannya في rosemir ، ولكن بائع طرح آراء و جميع المشاكل. بالتأكيد يوصي البلاد البائع.