Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super product.
It's exactly the same as the photo, very warm and reversible They brought Me the order very quickly. I recommend this store
very good dog jaket, I didn't try it in the rain yet.
Naeles على 55 كجم من فصيلة روتويللر)
قليلا قصيرة على عودة ، 1 حجم أكبر هو مرة أخرى على نطاق واسع على البطن ل bordercollie.
To Moscow 2 weeks. Track number saw. Quality is good. The dog liked it.
راض مع جودة و حجم يتوافق إلى المعلنة. شكرا لك البائع!
ممتازة سترة ، وصل بسرعة.
For the puffy bigluch took 5 XL to us just right.
Heat, you can, modern)))
Perfect!
جدا عالية الجودة المنتج.
מצויין
ممتازة ، جيدة الملابس ل سوبا! بلدي الموظفين 12 سنة (القديمة ، رقيقة) جاء مع هامش ، الشباب واحد سيكون الأكثر ذلك.
على AST 29 كجم تناسب تماما 5 XL. تسليم سريع جدا.
لطيفة جدا سترة! الأمعاء حجم! الأمعاء بالنسبة لنا ، أن حجم هو أكبر ثم في الوصف ، لأن لدينا جرو هو الآن أكبر ثم قبل قدمنا التدابير
Thank you very much to the store! I ordered for a girlfriend, my very satisfied took 6 hldog weighs 35 kg
Bought as a gift. So far they are happy with the vest. Size 6X. Came at a decent time.
On spaniel perfectly fit, thanks
Bomb
ممتازة.
Everything came up sathank you
جميلة. و نوعية جيدة جدا ، سريع مجاني
Perfectly suited for my Pitbull (5XL), although the dog is slightly not standard-higher and longer than expected by standard. The ass is not slightly covered (CM 10), but it's not critical)))
ممتاز المنتج!! مثل ، نوعية جيدة و TBM وصل المبكر!