Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect is the second vest I buy mindog weighs 22 kilos is labrador crossing with boxer and fits perfect I bought size 5xl I recommend store Thank you very much
Super, order second!!!
מדדנו the measure exactly according to the table, sizes fit stamp ורצוי overlook מהאותיות המוצמדות learning that it's not רלוונטי. Quality really good, resistant rain ונראה exactly as the picture. Arrival Within weekly and country
معطف ل الملاكم الإناث اشترى! يناسب جيدا جدا و يبدو أن. الألوان هي كما الصور. البائع شحنها البضاعة سريع جدا كما المحدد.
The order came quickly, tracked so communication with the store was not needed. I recommend this seller.
انها chulisimo. شيء غرامة. ولكن انها جيدة.
It was a little longer than I expected, I bought it for me Pitbull but in the end my greyhound kept it and it looks spectacular.
The coat is perfect for my pitbull dog, send fast, thank you
جيدة جدا جدا المنتج النظام الثاني
FANTASTIC
صدرية هو ممتازة ، أمرت بالفعل هذا نموذج ، فقط في لون مختلف. اقترب تماما عمدة الدرواس مع الرياضية اللياقة البدنية. سلبية الوحيد هو طويل تسليم إلى سانت بطرسبرغ.
شكرا!
German boxer female 6XL fits very well
نوعية جيدة ، وسرعة التسليم
Corresponds to the description, tracked, with the size was wrong ((
Gorgeous kubraczek for kochanego doggie. Recommend!
5XL sat perfectly)
Nice vest
Quality of course thin and threads stick out .... probably not for a long time
سترة جاء ، استغرق 5XL على موظفون من 30 كجم
الكمال
جيدة جدا التسوق شكرا لك البائع
The vest is very good quality, but the Dalmatian is huge, I recommend the store
على بيغل جاء تماما حجم 5 XL. نوعية يتوافق مع الوصف.
أحبه ، حتى أكبر حجم لبلدي 35 كجم الذهبي ، انها كبيرة ، أنها أرسلها سوبر قريبا ، وهذا 7 أيام قبل تاريخه كبيرة كل شيء ، أنا أوصي به!