Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product as described. nice quality. came quicker than the delivery date they communicated when purchased.
Beautiful and good dog collar I wonder how long it note goes
It came very quickly my order is also very nice and has very good quality. It was personalized and I love it being adjustable
Thank you very much. Very quick delivery. Very nice.
I thought that just a collar would come, but no... there is also a nickname and a phone number. There is no smell of unpleasant.
Good collar!!
It's very pretty, although I'll have to wait a little while for my Tekila to do well, it's very small yet. The engraving with name and phone very well, and the exact color to that of the ad.
At first I paid, then I realized that I forgot to write about engraving. Wrote later to the store, came all as requested. To buy advise
It's nice and it looks amazing on my little bitch.
Order of 23/01 delivered on February 11. Article compliant, well engraved. I was worried because no communication. I only saw that my email was read.
Very good! Fast shipping and engraving is very good 100% rewarded
I find it good quality, the name's personalized is simple but nice, I arrive well protected and a week before
Very nice collar with engraving for this price
Great quality and looks very elegant
nice!
Beautiful
Really surprised by the quality of the necklace for my dog for this price, excellent purchase without any doubt. The color is very nice, the collar material is quality, thick and tough, soft to the touch and well finished seams. The closure is tough and in a very original old golden tone. For the same price they customize it in the closure, nice letter and written correctly. Highly recommended!
Beautiful and excellent quality product, I recommend 100%
Looks good quality. To see in time. Engraving the perfect name. Fast delivery. Thank you
It's super. Shipping fast. Thank you
It's just super! The quality is excellent, adjustable, engraving, excellent collar! Thank you so much! I'm delighted!
Beautiful!
Very nice necklace with excellent quality. My Kitty's still 4 months old but the bigger she's gonna look cooler
Beautiful and exactly as pictures and description
Beautiful doggie necklace and name and phone detail was perfect