Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK thank
The quality is good and they have recorded it very well. Very nice the color, although in the photo it is a little more saturated
excelente
Dazzling!! It's very fast and high-quality very
Good color. Fit for 3.5 kg. dog - XS. but dont seen good number . .
Beautiful collar
The collar is beautiful, the store contacted me about the name and phone number. Everything came as promised.
Size XS for Chihuahua puppy is too big. Uncomfortable, hard and scales. The collar itself is beautiful, reliable.
Communication with th וכר was very good and fast and so answered on הבקשות my Thank you very much
Chii ゅうもんからいっかげつでとどいた.
the collar is a really good quality and very pretty
looks good and solid
Shipping fast. The quality is very good, good collar. Left in the mommentaria the nickname and the phone made everything exactly without mistakes
The quality is excellent! Delivery was super fast. The engraving looks clean and high quality. The strap itself looks durable, thick and of excellent quality. I would pay for it even more. Thank you!
The purchase is pre-war. All the reviews are given. Salesman zv'azazhall with us is the number of the im'i dogs and the phone number.
Good quality.
The collar is very high quality, looks good. Engraving is done well. The goods is good, sent fast, thank you store!
Very nice. The engraving also perfect.
Super cute!! Nice materials.
Mega fast delivery to Moscow! Just a week! The collar itself is quite consistent with the description, but I would not call it leather, it's made of leatherette. Soft, variable in length, easily fastened and conveniently unfastened. Engraving at first glance is almost invisible, but if purposefully considered, it is quite readable. And it's nice that they did not confuse the letters and numbers! I had to fix this moment by pressing a little ordinary thread on the working area of the fastener in one place. In my opinion, good value for money.
I loved it.
Excellent quality.
Exactly as described and arrived sooner than expected.
The necklace is very nice, fast shipping and good engraving
מצויין