Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size top, dazzling, bitch 7 kg והזמנתי Largo. מדוייק
Geros kokybės
Excellent.
Very nice dog looks great
The pourer is good, I recommend.
For a chihuahua of 4,5kg is size M net to maybe actually size bigger need. Have there still 1 lying and that is just ff 1-2 cm clean up and so perfect.
Very beautiful. Fast shipping. Not small. On top of 2 kg is a little too big. On the back there is a metal buckle for the leash. Very cool
I like it very much! Would nevertheless other also so practical with built-in leash attachment. Thank you
Good quality, the size approached, I like it!
Nice jacket. We have size S
I took the largest size on the lobby 11 kg. Sits tight. It would be great if the size was a little more. In general, a comfortable jacket. Perform all the necessary dog can (beds). The back and the abdomen are closed. The dog is warm. Delivered quickly, on time, without problems. Track tracked. Thank you!
Perfect for my dogs cheers love them x
Size m for a poodle toy 3 / 3,100 kilos fits great
The goods came quickly. To Ukraine in 17 days. The dimensional grid corresponds. On York, the weight of 1,9 kg fitted size s. Our parameters are neck circumference 21, chest circumference 28, back length 28 cm. A little does not like near the neck sticks out, but not critical. It is desirable that there are elastic bands behind the legs, so that they stick to the back, they are not. Rings in the carabiner on the roulette come in. Vests are excellent. The store and the goods are satisfied.
Good quality, the size is the same. On Shi Tzu 4,2 kg took L size. Delivery is very fast. 15.01 ordered, 25.01 already received. I recommend, thank you to the store!
Product conforms to the description. Very satisfied.
Vest is good, for a dog 6 kg
Super L fit for Malteser
Nice vest!
Great telograke for a dog. Took on Spitz (1 kg 800 grams) size m. A little too big. Looks cool! The order came very quickly, a little more than 2 weeks.
Maltese 4 months old sat perfectly
Beautiful color for my toy is a bit large but is ok
Ideal :) I arrive very fast and the measurements are real.
Excellent waistcoat, everything corresponds to the description. Sent fast.
Satisfied with the vest. Quality is good. Comfortable, there are strong rings for the leash. It looks beautiful. Over time, a little wiping shine in the places of contact.