Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On York 34 cm, OG 32 cm size M sat very well. Thick fabric. Recommend
Product excellent, trims excellent, beautiful, arrived prestissimo
The size approached butt :) but the jacket is good.
I took L for my man coon of 7 months length very well. Too bad no integrated harness because my cat removed it easily without opening it
Taken L for york of 3kgs
On Chihuahua 2,5 kg super, size s. Sent and delivered quickly
A good vest, a dog on a weight of 2 kg approached, I recommend
Corresponds to the description of the appearance and size table of the store!
At 5 kg York perfectly fit the size of L.
Everything is fine
On Spitz 3 kg approached the size M, the quality is good
We waited! The store is good-contact! The thing corresponds to the description. .. Everything is cool, only with the size almost guessed. On York 2,500 m wide (if on a sweater). But s I'm afraid on the back will be short
We already have the silver which gets so many compliments (SPACE BOY LOL) I had to buy the gold! It's absolutely lovely and so much more beautiful than the pictures! Perfect fit and excellent material inside and outside keeps out rain and repels shedding hair, love it!
מושלםםםם thank you
Bolero is goodly compatible with description sizes, recommend
A good jacket for Chihuahua, my dog came up size s. It weighs 2800.
Phenomenal everything very nice and warm I will ask for more. Next time I'll take a picture of him.
Super. My Jack Russel puppy got an M and actually a pelin fits big. But it looks great.
Super jacket. Beautiful and warm. On York, the average size came up perfectly. Good in wet weather, waterproof. I recommend definitely!
The goods are quite quickly the bile good I order a second for another dog in size matches. On my dog is not enough, but on the other will be just. I'll share it.
Great jacket! I take the second) before that silver!
Great as it is in the photo and shipping was 10days and it has arrived in 5days
Great quality. Fits very well with a Maltese Pussy of 5 kilos or other small dog :)
Super beautiful coat, I have size XL taken, mad a little bit spacious but fine. For my dachshund of 7 pounds. I am very happy with it!
It's a little big.