Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping fast, the material looks good, just try it. A XL, for my Husky going great.
Excellent! Super!
Chest with great fabric and resistant.
thank you
Parcel arrived avaec 10 days ahead Perfect level size
The second time, as guessing and harness size M is not dressed in neck and now will idle lie. Now fit size XL. Thank you very much!
Uy me glad
Disappointed, because did not fit the size, small, does not even set up, the dog 33 kg.
Very very happy. Exactly as described. The size is perfect. Get here fast.
conforme
Parfait
Just amazing. It fit nicely on my dog and we had a blast pulling sled in the snow
On Alabama 1 year is a little small, but you can wear it, the accessories are soft, the lining is also, in general the helmet is very cool, I advise!
Very beautiful harness, not yet dressed
The harness came quite quickly, days in 10 although they promised more than a month. It seemed small when unpacked, but hope and well sits on malinua 30 kg. Let's see how it will behave in work) I hope it will not crack and will not split the seams)
Very good quality. Easy up supposes and pulls. I have dogs husky and border Colie mieszańce. For one a little loose and the second a little ciasna but give advice. Satisified ciągną trolley. Very fast shipping. Recommend
It has arrived 13 days ahead of schedule
I 've been looking for the harness a lot going to the best known brands but they seemed very expensive to me. It occurred to me to look it up in Aliexptess despite being such a specific and Olé! Canicross article, I can't believe the good quality, good adaptation and good finish of It fits perfectly with the measurements. Feel free to buy it if you need it. I'm already practicing canicross with my dog nonstop. Also arrived earlier than expected!
Looks good
A little hard to see the use but it looks not bad
good
While I like all the loops good in size XL, I came up to the case still did not try
Dog 1 year. The helmet rose just right.
The helmet arrived in Nizhny Novgorod in a week, this is the record delivery time. In size it seems that it is small. In the neck area straight back to back. Side slings directly from under the armpits go out, but they do not seem to rub. The whole design on my dog looks somehow uncomfortable. Dimensions of my dog: the length of the back is 60 cm, the chest girth is 80 cm, the neck circumference at the bottom is 45 cm (maybe needed to measure below, right the shoulders We'll have to check on the job. And so-beautiful, qualitatively sewn.
Super, very fast shipment, the goods consistent with the description. Thank you very much