Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect very comfortable and communication with the store of 10
Harness is good quality but the name and phone prints are peeling off very easily
Super! Plus fast shipping!
Perfect as in the description and the able to customize a great detail Thor Shepherd Germany-51 kg
Good buy, thanks
Perfecto
Apparently very Tough and variety quality. Comfortable and adaptable. ¡Even has the reflective piping sewing! Very happy with the store.
Everything is fine, the Fellows
Super quality, well readable. Very comfortable for the dog. High visibility I recommend
Very happy with the product. Although not Adjustable in the area of the chest, but with my BITCH not I see necessary because ago its function. Thanks to be tirá belt harness no longer. Las letters and numbers are good furniture size. The handle on the top is very commode in case of need to fasten to the dog and the shackle of metal allows commuting side of the strap The only But that meeting is the closing because they where going placed suffers friction and scratch removal. Shepherd Germany of 33 kg size L.
Very good furniture material, like a little large the out numbers of phone, are printed matter and with time fall.
Item new high quality nice and fast shipping
Arrived today, nicely packaging and in perfect state, it is perfect and can be adjusted, the store is very helpful, I asked the name of the doggy for engrave it, since I didn't know you could engrave has gone very fast, many thanks seller and Aliexpress!
Very good buy, belt harness high quality nice and you recorded the name q want, foremost OK.
Lining quick summer
Right
Item new high quality and fast shipping, very good communication with the store, 12 days to Spain. You recommend 100%
Perfectly Made the size fit the PEI
Fast shipping 2 weeks. It's strong quality is great
New item of top quality and kindness from the store who sent me a message asking my dog's name to name it on the harness, in 9 days arrived in Spain, my puppy weighs 39 kilos and fits perfect, I recommend the item and seller, 100% recommended.
It is exactly as described and above all performs its function perfectly. I ordered it without engraving. I arrive before time. Xl size
It’s perfect just what I wanted. It’s a little big but not to worried easy fix. Will order more in different colors thanks again
Harness very solid and received quickly, thank you
Excelente
It's a strong harness, what I need for my Mastin. Very grateful to the store for advising me with size and being patient.