Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly like the photo. Beautiful, thanks!
This is absolutely gorgeous! Very good quality. I am very happy.
⭐⭐⭐⭐⭐⭐⭐
The product great, the recorded perfect. But the delivery service for a product so, sorry. Object left Bass the doormat anyway. Seller's foremost otherwise super attentive took care of all foremost many thanks
Is Beautiful nuy quality nice is the second. Recommend this store. This time I asked him with your strap also, it is beautiful to my doggy
Great leash, dog collar with grawerem
Is very nice
Great kit. The length of the leash is normal. It went to Sochi for 14 days. Took for cocker spaniel. It's worth your money. Recommend
Excellent! Super! The quality is wonderful, the delivery is very fast-the order is made on March 20, it came on April 4 in Prague. Took a pug for growth, size S is already suitable for pug for 4 months. Engraving is good, everything, as requested. We will order more, thank you!
The collar arrived in two weeks. Beautiful colours, elegant, strong, super, I am completely satisfied. Thank you very much to the store.
It is gorgeous! Very well made and super fast shipping! My new favorit store! Thank you so much ❤
Perfect.
The first shipment arrived defective but the store immediately sent another complete one. Very good communication and very reliable.
I bought a collar here before, this one is beautiful too
Products vary in price. Solid workmanship. Very large adjustable. Recommend this store. Delivery before time
Very good quality product with the name of the dog engraved. Perfect
Just received dog collar and lead. Good quality product with personalised engraving and looks good on my dog. Seller has been great to deal with and impressed with prompt delivery. Would recommend.
Recommend. Is my second purchase this collar. Little dog grows. Excellent quality. Engraver with name and phone number readable. Inner part collar nice to the touch. Solid clasp. Hot recommend buying everyone for your dog. Recommend.
The material looks tough very nice
The necklace is very nice and good material looks tough, size S is perfect for small and medium breeds.
The second time I buy. My teckel bites her and has broken her a little, but we 've given her a lot of cane and hold on, quality. Good article
Excellent everything
thank-you
I get to gdl all right! The rope is long and tough enough for my 2 medium dogs, recommended. Check the sizes and measurements very well, because the girl size is perfect for my medium size dogs (30 to 45 cm diameter of the neck)
The quality is good, on the mini Pincher nalez) everything is adjustable