Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The collar is good. Engraving with phone numbers quality. Thank you store. Recommend.
A good collar, slightly oak, but the cat's neck protects perfectly. The engraving was done on Cyrillic. Recommend.
I will be brief: everything is perfect.
Good, but the cat does not like :)
The collar is of excellent quality
Good Collar
Received faster than anticipated, and could not be more satisfied. The product has an excellent finish, is tough and was beautiful in my cat. The service was fast and very kind. My cat is used to use leash and not bother with this. Note 10, am very satisfied. Recommend!
Made engraving) very pleased)
Quality Super delivery fast inscription very good performance
I liked the collar. Looks like skin. But the sign had to fit a little to comfortably sit. Pretty fast delivered.
Amei
Beautiful nashijnik, all written correctly
second order
Chic just excellent, the quality is just super, I recommend it to everyone. I trained very quickly and ordered two more for a cat and a dog one more. Came very quickly and well packed
Excellent strap) is quite high quality, the threads do not stick out) I have doubts that this is the skin, but for me it's not a problem)) Price-quality corresponds)
It looks rough, took for a cat, on a short but thick fur, put on-quite cute. Engraving as ordered, but the plate (and accordingly the text) is shallow for this width of the belt
It's all right, the collar is soft, the metal tag goes. Only you need to gently bend, so as not to break! I cut the part, or then it's long and then the dog will fit or a large cat, but my cat is small. Decided to leave her anti-flea and new, normally wears) Engraving is good, felt with fingers. Thank you!
Soft. The inscription is clear, the plate is solid, fixed to the rivets. The cat does not try to remove it, apparently liked it.
A great gift to the cat, thank you
Good Collar) delivery fast) cat is happy)
Less than 2 weeks before the post office in St. Petersburg. The quality is very good. The skin is painted qualitatively. The inscription and reads and looks good. Thank you. I recommend this store to everyone.
Good one!
It's beautiful has a reflective farm and the store has super well engraved my kitten's name I also really liked a detail he's had on the recording has put two cat prints
As in the picture, thanks)
Excellent. Cats are happy and go for a walk with a calm conscience. I order the second time, good collars, with a light reflective))))