Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, beautifully made
Good quality!!
Product description. Long shipping delivery (delivery aliekspress)-spent a month order out of stock and after the opening of all зашевелись and will be delivered in 3 weeks. Total of sending a little more than two months.
Fast delivery and quality product
Just like in the description. An inscription and the collar is carefully made. Seller fast, just for one day, put the inscription and sent the collar. Items come in two weeks.
Todo perfect and super fast, said that came to the 13 Jun and reached 27 de Abril, above had a trouble that marked the necklace was not, wrote a message and told me they wanted without put trammels.
super
Super fast shipping
Hermososss!!!
!!!!!!!!!!!!!!
Written exactly what I asked, serious!
Superb product quality, was a little big for my cat but just cut slightly what exceeds. I am 100% satisfied with my order and I recommend without hesitation this store and this product.
Excellent collars, soft and engraving neat and readable. Thanks store
All OK
Thank, just received today
Great material good
looks good ! works for my cat :)
MarVillozo collar, was what the store offered in its publication. 100% recommended.
Maravillozo collar, was what the store publishes, 100% recommended.
Perfecto
Beautiful!! Perfect
Good quality
Everything is super, it reached Mo in 10 days, only it seems for the cat's neck to thick the strap, but let's see, the skin to the touch is natural
Beautiful and quality collar, engraving clear, Delivered very fast, Thanks to the store))
Great store. Very good product.