Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful handmade collars good sturdy and finished with care. Seller excellent❤️ Thank you are very satisfied! Thank you
I love
All fine
no problem, good item
Great quality I would recommend
All fine thank you, delivery fast, quality is excellent.
Order arrived very quickly in пастомат, tracking track, a beautiful necklace. choose the size of the table, all fit
Very beautiful and comfortable collar.
very happy with the collar,
Absolutely gorgeous collar, would highly recommend.
Size xxs right now suits you perfect I love the rock roll for Roberta, quality, closure and finishes of 10, store of 100% recommended
On the pincher weighing 7 kg and the volume of the neck 30 cm took the size S, came up perfectly and there is still a stock.
Delivery fast to Karelia. The collar is just awesome!! I did not even expect this quality!! On the French Bulldog 1 Year 12 kg, the size of M was stocked on the very first puncture, even even freely)) but it's hot, so it's not terrible. The mistake itself is heavy, let's see how long it will last. I took for 391r.
The product corresponds to the photo. Everything worked out.
It's just as I expected it to be. I bought it so I wouldn't bite another dog off my dog in the neck and it serves what I buy it for. Very happy with the necklace.
The collar really liked, the quality is excellent! My friend is happy and brutalin!
Exelente
Good quality, fits well.
Chic planer, on sure sat perfectly and looks chic
Very good and durable material
This is the second collar that I take from him. Recommend
All right, well done! Came before the deadline
Excellent collar, came to St. Petersburg very quickly, within 6 days.
Apparently very good
The collar is excellent, fit in size. Now my bulldog is pretty)))