Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Todo excellent, the plate is very light so the cat or felt the change. I like having the option of hook to hang, but feel that HOOPS spirals are very thin and easy to be opened in the future. Yet well recommend.
The closing works well. Good quality and recorded with my telephone number. Recommend.
Very nice. As described
fast shipping to Canada exactly like the description very happy with this product this is good quality.
Long service. By the end of the parcel has ceased, but most importantly came. Badge good, we are happy.
This time arrived fast. Had already been lost several times some plates But this If arrived and fast. Is beautiful!
All good, thanks
Delivery within 20 days to Omsk, thanks)))))
Superb quality in the product, exact as I asked and I thought it would be
Great product. as the picture
Very good store fast delivery I you advises
Very nice nothing to say.
As described. Very happy with the final product.
amazing!!!!! so cute
I got just was I wanted! My cat and I are very happy, excellent service and quality, the price is awesome and it worth the wait!! Thank you thank you!!! Highly recommended!
very nice
As described, Thanx
Keychain class! Went from tracking three weeks to Krasnodar.
Top and possibility to ask to add an additional phone number, warning store and friendly!
Beautiful material very good recommended the very kind store and put your name of my kitten well and my no arrival in Acapulco_mexico in less than a month per combined delivery thanks seller
Beautiful and fit the cat!
Everything came in good condition and on time!
It's perfect for my kittens. I liked it very much and communication with the great store fuer
I loved it, the detail of the fish suit looks super nice and has a good engraving, plus the store places you different links to regulate a little the height of the actual chapita a total (In normal messages you can leave the seller the name of your furry and phone number, It's very attentive I told him everything in Spanish and even though the seller speaks in English, he put it all right to me, I'm very happy indeed it's worth it. The seller is very attentive.)
All beautiful!