Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great product. The York 3200 size M perfectly. Very fast delivery. Recommend product and store
It is in excellent condition, long of course, but the Chukotka quickly доставишь, only air, cool vest, have not measured. Recommend. took Spitz, a year.
I have a 9 lbs Yorkie, for this I should had order the Medium or Large (not the XL)
It is beautiful, super nice
Good quality
Superrrrr...
Moscow reached 14 days. The size is perfect!!!
Super good product, comes in super fast 11 days. Perfect size xs for yorkshire 2.kg
The waistcoat is not bad, but my Chihuahua could be ordered a smaller size, it is wide, good for pugs will go. Shipping fast.
Everything is like in the description! Very cool, the only fastening for the leash is huge! Exactly not for a dog 1.5 kg I think that I will redo. If I do not find it in the store, I'll take it from another one that's small. Please to the store replace the Mount!
Thank you, it came perfectly in size table!
Super!
I love it and will order more. arrived quickly ♥️
Ευχαριστώ πολύ. Είναι πολύ όμορφο
Very beautiful coat the color is superb the pink shines fast delivery I recommend this store
Super bonito
Very nice. Size L for 4,5kg malted Bichon.
Looks great but I think it's a bit too high on the back of neck.
Class yolk, ale on Maltese 5 kg L to the little beach
The goods came on time, but open not successful. The zipper is fastened from the bottom against the dog's wool and it's not convenient, the slits for the paw are also not well located, so we will not put on.
Great jacket!! Size M went perfectly on York 3 kg. Delivery to Paris 2 weeks. We are happy, I will order more.
It's just like pictures and good stuff. The coat in length is perfect but in width a little abundant. Measurements of my dog: length 40 cm/neck 30 cm/chest 43 cm.
Beautiful for chiuhuaua
Super
A little small but took an s for a chiwawa of 3.5 .... but very nice coat ....