Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect as always! I always buy in this store for my dogs, the quality is great and the perfect finishes. My third dog already has his pretty necklace with his name on it. Poor thing we rescued from a ditch on the road. He was almost dead. Now after 1 month you can even run, and even he got happy with his new collar and leash, I'm delighted.☺️
Great, faster shipping than expected. Very nice color. A little bit of smell but it'll go on the air a little bit. I like it very much.
very good
Very good, pretty, 3 lines we know how to read everything
Very well made and high quality
At the top !!!! Quality and aesthetic, nothing to complain about!!
Very good quality of leather and engraving, Top
The goods are excellent. The dog likes it. Engraving is done, as ordered (after the order sent the store a message text with the name of the dog and the phone number of the owner). On Karelo-Finnish Laika it was necessary to have a smaller size (we ordered L, but it was necessary m), but we made an additional hole and normally, I think that that There is a smell, but eventually leaves.
Perfect!
super
Absolutely perfect. Thank you.
Wonderful set. Strong, well-smelling skin. iron plate with information keeps on rivets. Very high quality product, thanks to the store-I would and 10 stars put!!!!!!
Beautiful! And engraved as requested by leaving a message to the store!
Very beautiful, thick and looks very firm. Good buckles in thickness and size. Good communication with the store who sent everything as I requested. Fast shipping only 12 days to Chile, thanks. I recommend!
A beautiful and neatly made collar. Arrived in 40 days.
It's OK. But it doesn't smell like skin. Not that one. For a dog will go
Nice product.
The collar is super, the skin is of good quality, thick, pleasant touch, the accessories are good.
Beautiful quality dog collar. The leather is very thick and is not laminated as other cheaper. The Buckle and rings are in pure brass (tested with my canif). The plate is also brass and the engraving is very well done. Such a necklace at home would have cost me four times the price of it. Highly recommended.