Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 1st offers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://1offers.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien
Perfect, Super quality!
It's the second I buy, very tough and good quality, the sizes come big, for a Doberman I took M and there's plenty of room, I arrive 1 month earlier than expected
Fast delivery, compliant object, very beautiful, I recommend ++++
Perfect, as in the picture! Size very well, received quickly and well packaged
Great product arrive before I recommend
Excellent, beautiful, quickly came!
Good collar for my 3 dogs quickly delivered
Very good necklace they go very well to my staff and my staffie quickly delivered
Very good necklace and quickly delivered
Perfect thank you it is as in the pictures
Super second order tjr super quality fast delivery at the top top top
The collar is just super!!!❤ Bought for Metis Labrador, ordered a little more than necessary but nothing, everything came correctly. The goods are executed qualitatively, the spikes are cool, large, sharp, the collar is heavy, the ring is large, everything is well sewn. Looks like skin. It came in 20 days, very quickly. I am definitely happy with the purchase and the dog. Now it looks solid. On the toe will unsubscribe later
Beautiful, S good for puppy 4 months rottweiler
Great as on photo and very good quality Super store sends fast
Impeccable the size very good necklace
The collar is super!!!! Leather real
Leather or not? That's the question. It's a very smooth edge (cut). Tough. But as protection, the collar gives full confidence that your pet being attacked by an evil creature will be bitten, but alive!
Awesome collar!
Very serious and responsive store, delivered 4 days before the estimated dates, necklace in excellent condition and good quality for the price, I ordered a size M for my bully and it's nickel the size and the good
Chic collar. The material is nice. Spikes are sharp.